Your personal information is safe with us
This policy provides a complete description of how your personal information is collected, used, and kept secure on the 998bd platform.
998bd is a safe and reliable online gaming platform. We believe that protecting the privacy of every player's personal information is our fundamental responsibility. This privacy policy applies to all users in Bangladesh and describes how 998bd collects information, the purposes for which that information is used, and how your information may be shared with third parties.
By using this platform you are considered to have accepted the terms of this privacy policy. If you have any questions or concerns, you may contact our support team.
Scope of Data Collection
When you create an account on 998bd, use the platform, or contact our support team, we may collect the following types of information:
a) Information You Provide Directly
- Full name and date of birth (for age verification)
- Contact information — email address and mobile number
- Payment information — bKash, Nagad, or Rocket account numbers (for processing transactions)
- Identity verification documents, if required by the platform's verification process
- Content of messages sent via live chat or email
b) Automatically Collected Information
- IP address and device type
- Browser type and version
- Time spent on the platform and pages visited
- Login and logout times
- Gaming activity and transaction history
- Information obtained from cookies and similar tracking technologies
Purposes of Data Use
998bd uses your information only for the following legitimate purposes:
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and other financial transactions
- Ensuring platform security and preventing fraud
- Providing customer support — in Bengali and English via 24/7 live chat and email
- Implementing responsible gaming policies — such as age verification and honouring self-exclusion requests
- Improving platform performance and refining the user experience
- Notifying you of policy changes or important matters
- Complying with applicable laws and regulations
Your information will never be sold to third parties for marketing purposes without your consent.
Data Sharing & Third Parties
998bd may share your information with third parties only in limited cases and only in the following circumstances:
Service Provider Partners
We work with selected technology and payment service providers — such as those processing transactions via bKash, Nagad, and Rocket. These parties receive only the information necessary to provide their specific services and are bound by confidentiality agreements.
Game Software Providers
Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and other game providers may use the minimum information necessary to operate the gaming experience. This information is used to ensure your personalised gaming session.
Legal Obligations
998bd may provide information to legal authorities when required by a court order, government investigation, or applicable law. In such cases we always follow a policy of providing only the minimum information necessary.
Cookies & Tracking Technologies
998bd uses cookies on its website and platform to improve the user experience. Cookies are small text files stored in your browser or on your device.
Cookies We Use
- Essential cookies: Required for login sessions, security tokens, and the core functionality of the platform.
- Functionality cookies: Used to remember your language preference, game settings, and other personalised preferences.
- Analytics cookies: Collect statistical information to understand how the platform is used — identifying individuals is not the purpose.
Most browsers provide options to control cookies. However, disabling essential cookies may cause some platform features to not work properly.
Technical Measures for Data Security
The security of your information is 998bd's highest priority. We implement industry-standard technical and organisational measures:
- SSL encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
- Data encryption: Stored sensitive data — particularly financial data — is kept in encrypted form.
- Access control: Only authorised staff have access to the data they need, and they are bound by confidentiality agreements.
- Security monitoring: Our systems are monitored 24/7 against potential fraud and unauthorised access.
- Data minimisation: We collect only the information that is essential for providing our services.
No method of transmitting information over the internet is one hundred percent secure. However, we are committed to ensuring the highest level of caution, and a team is always ready to resolve any security incident quickly.
Data Retention Period
998bd retains your information only for as long as is necessary to provide services and meet legal obligations:
- Information for active accounts is retained for as long as the account remains active.
- Financial and identity-related information for closed or inactive accounts may be kept until applicable legal requirements are fulfilled.
- Customer support messages and logs are retained for a specified period.
- Expired data is securely deleted or anonymised.
Your Rights
As a user of the 998bd platform, you have the following rights regarding your own information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request correction of inaccurate or incomplete information.
- Right to deletion: In certain circumstances you may request that your information be deleted — however, where legal obligations exist, it may not be possible to delete all information.
- Right to object to processing: You may object to the processing of your information for specific purposes.
- Portability: You may request certain information in a structured format.
To exercise any of the above rights, contact our support team. We are available 24/7 via live chat and email.
Protection of Minors
998bd provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. If anyone creates an account by providing a false age, the account will be closed and the related information deleted as soon as this is confirmed during verification.
If you are aware that a minor has created an account on the 998bd platform, please notify our support team immediately.
International Data Transfers
998bd's servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the relevant parties maintain adequate security measures and provide protection consistent with this privacy policy.
Policy Changes
This privacy policy may be updated from time to time due to business needs, legal changes, or technological developments. For significant changes we will:
- Display a notice on the platform.
- Notify you at your registered email address.
- Update the "Last updated" date on this page.
Continuing to use the platform after any changes means you have accepted the revised policy. We therefore recommend reviewing this page regularly.
Responsible Gaming & Data
998bd takes its responsible gaming policy very seriously. Information about your gaming activity may be used for the following purposes:
- Monitoring gaming behaviour to identify harmful patterns.
- Implementing self-exclusion or limit-setting requests.
- Providing information and support related to responsible gaming.
To learn more about responsible gaming, visit our responsible gaming page.
Have a privacy question?
The 998bd support team is always ready for any questions or requests about your data protection. Support is available in Bengali and English, 24 hours a day, 7 days a week.